Goh Betoch Bank

Bank of the Generation!                      SWIFT CODE: GOBTETAA

Terms & Tariffs

Terms & Tariffs

  • Home
  • Terms & Tariffs

1. Retail Banking Operations

1.1 Deposit Interest Rates

Type of Deposit

≤ 2 Year

> 2 ≤ 5 Years

>5 ≤ 10 Years

> 10 Years
Regular Saving Deposit7%NANANA

Fixed Time Deposit

NegotiableNegotiableNegotiableNegotiable
Commitment Saving for Mortgage Loan in Birr-Minors/students7%8%8.50%9%
Commitment Saving for Mortgage Loan in Birr-Adults 7%7.50%8.00%8.50%
Commitment Saving for Mortgage Loan in FCY-Students 7%8%8.50%9%
Commitment Saving for Mortgage Loan in FCY-Adults 7%7.50%8.00%8.50%
Demand Deposit (LCY)

NA

NA

NA

NA

Demand Deposit (FCY)

NA

NA

NA

NA

1.2 Account to Account Transfer

Particular

Tariff

Commission and Service ChargesFree

1. 3 CPO

Particular

Tariff

Remark

Issuance/ Cancellation/ Amendment/Loss and Refunding - For account holders

Birr 50.00

Per number of transaction


Issuance/ Cancellation/ Amendment/ Loss and Refunding -

For non-account holders

Birr 100.00

Per number of transaction


Loss and Replacement - For account holders

Birr 100.00


Per number of transaction

Loss and Replacement - For non-account holders

Birr 150.00

Per number of transaction

1.4. Account Opening Pass Book

Particular

Tariff

Remark
Issuance of pass-Book for depository AccountsFreeRegular and commitment saving accounts
Replacement on full utilization of pass book for Depository Accounts.FreeRegular and commitment saving accounts
Lost/ Damage of pass book for depository accounts.Birr 75.00Regular and commitment saving accounts

1. 5 Closure of Account

Particular

Tariff

Remark
Closure of inactive accounts (applicable for current account only)Birr 50.00
Closure of account by the will of the customer (for both saving and current accounts)Birr 50.00If the account operated less than or equal to one year.

1. 6 Standing Order

Particular

Tariff

Within the Bank


For the first order Birr 50.00 and subsequent orders if any Birr 25.00 per transaction.

To other Banks

For the first order Birr 100.00 and subsequent orders if any Birr 75.00 plus charges of NBE per transaction

1. 7 Authentication of Documents

Tariff

Remark

Birr 100 plus any charge paid for the authority.

Per document

Birr 50

Per document

1. 8 Check Book Issuance

Particular

Tariff

Remark
25 leavesBirr 100.00On each pad
50 leavesBirr 200.00On each pad
100 leavesBirr 300.00On each pad

1. 9 Bank to Bank Transfer

Particular

Tariff

Incoming cheque (RTGS)Free
Outgoing Cheque (RTGS)Birr 25.00 for A/C holders & Birr 50 for non-Acct. holders plus NBE charge if any.
Incoming cheque (Special cheque clearance)Birr 50 Per CK plus any additional charges to be paid to NBE, if any.
cheque sent for clearance but returned unpaid for the second timeBirr 25 Per CK per return
Signature change Birr 20.00

2. Credit Operations

2.1 Service Charge on Loans & Advances

No.

Particular

Rate and Application

1

Construction Project Execution Follow-up Fee

0.5% of each disbursement

2

Loan Origination fee-for new credit request including additional finance and guarantee

0.25% of the approved loan/Minimum Br. 5,000.00

3

Loan Follow-up fee

0.025% each month’s outstanding balance

4

Estimation Fee

0.05% of the estimated value/Minimum Br.5000

5

Commitment fee for early settlement -For Business, Mortgage & other Consumer Loans & Advances (if settled while the remaining loan period is 75% or more of the approved period.

4% of the outstanding principal balance

6

 Commitment fee for early settlement -For Business ,Mortgage,& other Consumer Loans & Advances (if settled while the remaining loan period is less than 75% but more than 50% of the approved period

3% of the outstanding principal balance

7

 Commitment fee for early settlement -For Business, Mortgage, & other Consumer Loans & Advances (if settled while the remaining loan period is less than 75% but more than 25% of the approved period

2% of the outstanding principal balance

8

Credit information

Birr 1,500, individual, if the request is less or equal to Birr 1,000,000.00

8.1

Credit information

Birr 2,500,individual,if the request is above Birr 1,000,000.00

9

Renegotiation such as rescheduling, extension, conversion, waiver, amalgamation, amendment…

0.25% of the outstanding loan, Minimum Br. 5,000.00

10

Re-approval, After 3 months

5,000 Birr

11

Renewal of credit facility

0.025% of the facility limit to be approved, minimum Br. 2,500.00

12

Collateral release or replacement before settlement

5,000 Birr, Collateral

13

Loan file transfer to other branch

Birr 2,500

14

loan statement fee/if it is more than once

50, page

15

Default loan interest rate ( for all NPLs)

plus 3%

16

Appeal on credit decision and/or estimation report

3,000 Birr, appeal

17

Merchandise Pledge/Release

2,000 Birr, Every time when held

18

Letter related to Loan (credit) information

500 Birr, letter

19

Audit Confirmation Fee

500 Birr

20

Movable Collateral Registration fee

Birr 200 per registration

2.2. Commercial Loans & Advances (Term Loans)

Interest Rate & Duration 

Type of loan facilityCollateral offeredOne year2-5 yearsAbove 5 years
Working capital term loan Against building, share certificate and bank guarantee20%21%NA
Against vehicle and machinery21%22%NA
100% against cash and cash substitute collateral17%17%NA
On clean bases & Personal guarantee22%23%NA
Project Term Loan other than ConstructionAgainst building, share certificate and bank guarantee20%21%22%
Against vehicle and machinery21%22%22.50%
100% against cash and cash substitute collateral17%17%17%
Building and construction term loan Commercial/ Real-estate, Real estate developers)Against building, share certificate and bank guarantee21%21%22%
100% against cash and cash substitute collateral17%17%17%
Term Loan for Purchase of Vehicle and MachineriesAgainst building, share certificate and bank guarantee21%21%22%
against vehicle and machinery22%22%23%
100% against cash and cash substitute collateral17%17%17%
 Export term loanAgainst building, share certificate and bank guarantee17%18%NA
against vehicle and machinery18%19%NA
100% against cash and cash substitute collateral14%14%NA
On clean bases & Personal guarantee20%20%NA

2.3. Revolving Credit Facility

Interest Rate

Loan typeCleanAgainst acceptable collateral not less than 75% coverageCollateral/Remark
Overdraft – Export21.00%17.00%
Overdraft – Non export23.00%21.00%
Temporary OD23.00%21.00%
Overdrawal23.00%21.00%
Regular OD against Cash17% (if deposited in saving account)10% (if deposited in Current account)
Revolving Export Credit15.50% All LC Document
Pre-shipment – Coffee export16% Against LC/ sales contract
15.50%Against fully secured building or other collateral
Pre-shipment - non coffee export  16.50% Against LC/ sales contract or CAD
16%
Merchandise 21%Against the pledge of non -export items
Merchandise 20%Against the pledge of export items
Merchandise 23%Against Goods in transit
Merchandise 21%Against warehouse receipt issued by ECX or other legally authorized Operators
Advance Against Export Bills 16%
Advance against import bills 22%
Import letter of Credit Settlement Loan-Short Term 22%

2.4. Commission on Letter of Guarantee

Commission rate based on the type of guarantees

No.Collateral TypeCollateral coverageBid Bondsuppliers guaranteeAdvance PaymentLiquidation Damage/Performance Bond, Retention, Customs, Steamers, & other guarantees
1Cash & Cash Substitutes>=100%0.25%0.25%0.25%0.25%


>75%<100%0.50%1.25%1.00%0.75%


≥ 40% ≤ 75%

0.75%1.50%1.25%1.00%
2Building>=100%0.75%1.40%1.15%1.00%


>75%<100%1.00%1.60%1.35%1.25%


≥ 40% ≤ 75%

1.25%2.00%1.75%1.50%
3Machinery & Vehicles>=100%1.00%1.75%1.50%1.25%


>75%<100%1.25%2.00%1.75%1.50%


>40% ≤ 75%

1.50%2.25%2.00%1.75%
4Clean/Personal Guarantee<40%1.75%2.50%2.25%2%

2.5. Mortgage & Consumer Loans Interest Rates (Loan period up to 10 years)

Currency of Equity Contribution & Repayment/Interest Rate

Loan amount to be grantedBoth in FCYEquity in FCYRepayment in FCYBoth in Birr
≥ 50% of the house value10.25%14%13.75%15.25%
<50% of the house value9.75%13.25%14%15%

2.6. Mortgage & Consumer Loans Interest Rates (Loan period 10 -30 Years)

Currency of Equity Contribution & Repayment/Interest Rate

Loan amount to be grantedBoth in FCYEquity in FCYRepayment in FCYBoth in Birr
≥ 50% of the house value10.75%14.25%14%15.75%
<50% of the house value10.25%14%14.50%15.50%

2.7. Interest Rate & Duration if the customer saves the contribution for at least six months

Type of loan facilityCollateral offered10 yearAbove 10 years
Mortgage loanAgainst building17.2517.5

2.8. Interest Rate & Duration if the customers do not save the contribution for at least six months

Type of loan facilityCollateral offered10 yearAbove 10 years
Mortgage loanAgainst building19.2519.5

3. International Banking Operations terms and tariffs

3.1. Opening Import Letter of Credit

Charge Type

Existing Fees & charges (approved on October 15, 2024)

From Local Currency Account

Existing Fees & charges (approved on October 15, 2024)

From Foreign Currency Account

New fees & charges applicable since November 4, 2024)

From Local Currency Account

New fees & charges applicable since November 4, 2024)

From Foreign Currency Account *

Applicable Rule
Opening Commission6%, minimum equivalent of USD 250.003.5%, minimum USD 2503%, minimum equivalent of USD 250.001.75%, minimum USD 250Applicable on the LC value, only once upon issuance/opening of LC per quarter
Service Charge6%, minimum equivalent of USD 250.004%, minimum USD 2503%, minimum equivalent of USD 250.002%, minimum USD 250Applicable on the LC value, only once upon issuance/opening of LC per quarter
Service Charge- Unpaid Margin5%, unpaid amount, minimum Birr 5,000.00NA5%, unpaid amount, minimum Birr 5,000.00NAApplicable on the unpaid amount
SWIFTEquivalent of USD 80USD 80.00Equivalent of USD 80USD 80.00
Confirmation Commission4%, minimum equivalent of USD 250.004%, minimum equivalent of USD 250.002%, minimum equivalent of USD 250.002%, minimum equivalent of USD 250.00Applicable on the confirmed LC value per quarter

3.2. Extension of Letter of Credit for additional Period

3.3. Increase in the Value of LC

Charge TypeFrom Local Currency AccountFrom Foreign Currency AccountApplicable Rule
Service Charge12%, minimum Eq. of USD 250.007.5%, minimum USD 250.00Applicable on the increased amount of LC
Confirmation Commission4%, minimum Eq. USD 2504%, minimum Eq. USD 250.00Applicable on the increased amount of LC, if any.
SWIFTEquivalent of USD 80.00USD 80.00
Service charge – unpaid Margin5% on the unpaid amount, minimum Birr 5,000.00NAApplicable on the unpaid amount
Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Extension Commission12 %, minimum Eq. USD 250.007.5 %, minimum USD 250.00Applicable on document value for extension of LC for additional period beyond the original 90 days in each quarter
SWIFTEquivalent of USD 80.00USD 80.00
Service charge - unpaid Margin5% of unpaid amount, minimum Birr 5,000.00NAApplicable on the unpaid amount
Confirmation Commission4%, minimum equivalent of USD 250.004%, minimum USD 250.00Applicable on the Confirmed LC value per quarter.

3.4. Decrease in the value of LC

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service ChargeEquivalent of USD 150.00USD 150.00
SWIFT Equivalent of USD 80.00USD 80.00

3.5. Amendment other than value and period

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service ChargeEquivalent of USD 150USD 150.00For amendment made other than value and period of LC
SWIFTEquivalent of USD 80.00USD 80.00

3.5. Cancelation of LC

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service ChargeEquivalent of USD 250USD 250.00
SWIFTEquivalent of USD 80.00USD 80.00

3.6 Excess drawing of LC

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Exchange payableAs per NBE tariffNAApplicable for the excess/ Overdrawn/ amount of LC and IBC.
Service charge12%, minimum equivalent of USD 250.007.5%, minimum USD 250.00Applicable for the excess/ Overdrawn/ amount of LC and IBC.

3.7. LC settlement

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Exchange PayableAs per NBE tariffNAApplicable on the value of LC at the time of settlement.

3.8. Partial shipment of LC

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge (1st shipment) FreeFree
Service charge (2nd shipment)3%, minimum USD 250.003%, minimum USD 250.00
Service charge (3rd shipment)4%, minimum USD 250.003%, minimum USD 250.00
Service charge (4th shipment) 5%, minimum USD 250.003%, minimum USD 250.00
Service charge (5th shipment or above)6%, minimum USD 250.003%, minimum USD 250.00

3.9. Issuance of delivery order/ Shipping guarantee

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge4%, minimum USD 250.004%, minimum USD 250.00Applicable on request of a copy document and the customer must deposit 110% of the invoice value.

3.10. Approval of purchase order

Charge Type

Existing Fees & charges (approved on October 15, 2024)

From Local Currency Account

Existing Fees & charges (approved on October 15, 2024)

From Foreign Currency Account

New fees & charges applicable since November 4, 2024)

From Local Currency Account

New fees & charges applicable since November 4, 2024)

From Foreign Currency Account *

Applicable Rule
Service Charge12% minimum USD 250.007.5% minimum USD 250.006% minimum USD 250.003.75% minimum USD 250.00Applicable on the value of approved PO

3.11. Purchase order period extension

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Extension Commission12%, minimum USD 250.007.5%, minimum USD 250.00Applicable on document value for extension of PO for additional period beyond 90 days in each quarter.

3.12. Increase in the value of PO

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service Charge12%, minimum USD 250.007.5%, minimum USD 250.00Applicable on the increased value of PO

3.13. Amendment other than period and Value of PO

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service Charge12%, minimum USD 250.007.5%, minimum USD 250.00Applicable on the increased value of PO

3.14. Excess drawing on IBC

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Exchange payableAs per NBE tariffNAApplicable for the excess/ Overdrawn/ amount of LC and IBC.
Service charge12%, minimum equivalent of USD 2507.5%, minimum USD 250.00Applicable for the excess/ Overdrawn/ amount of LC and IBC.

3.15. Partial Shipment - IBC

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge (1st shipment)FreeFreeApplicable for partial shipment of IBC
Service charge (2nd shipment) 3%, minimum USD 250.003%, minimum USD 250.00Applicable for partial shipment of IBC
Service charge (3rd shipment)4%, minimum USD 250.003%, minimum USD 250.00Applicable for partial shipment of IBC
Service charge (4th shipment)5%, minimum USD 250.003%, minimum USD 250.00Applicable for partial shipment of IBC
Service charge (5th shipment or above)6%, minimum USD 250.003%, minimum USD 250.00Applicable for partial shipment of IBC

3.16. Handling of Expired LC, IBC, and uncollected shipping document

DescriptionCharge TypeFrom Local currency accountFrom foreign currency account
Presentation and settlement of document for expired LC within five days and shipped with in valid dateService Charge4.5%, minimum USD 150.003.5%, minimum USD 100.00
Presentation and settlement of document for expired LC within six to thirty days, following the expiry date but shipped with in its validity dateService Charge9%, minimum USD 150.006.5%, minimum USD 100.00
Presentation of IBC document for Po expired after 30 days but shipped within validity dateService Charge10%, minimum USD 150.007.5%, minimum USD 100.00
Presentation and settlement of documents for expired LC after 30 days but shipped with in validity date.Service Charge10%, minimum USD 150.007.5%, minimum USD 100.00
Settlement of expired LC and IBC's shipped after its validity dateService Charge12%, minimum USD 250.009%, minimum USD 250.00
Shipment after expiry of LC/ Po and prior to LC issuance or Po approvalService Charge12%, minimum USD 250.009%, minimum USD 250.00

3.17. Presentation of Inward bills for collection

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Exchange PayableAs per NBEAS Per NBE
Service charge1.5%, minimum USD 150.00USD 125.00Applicable on the value of the document.
SWIFTEquivalent of USD 80.00USD 80.00

3.18. Unpaid items returned (shipping documents)

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service chargeEquivalent USD 150.00USD 150.00
SWIFTEquivalent of USD 80.00USD 80.00
Currier ChargeAS per the advice/ claimAS per the advice/ claim

3.19. Document Custody

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service Charge - First 10 daysFreeFreeFrom the date the customer is informed to collect the document from the Bank.
Service Charge - 11 to 30 days4%, minimum USD 150.003.5%, minimum USD 100.00From the date the customer is informed to collect the document from the Bank.
Service charge – above 30 days5%, minimum USD 250.004.5%, minimum USD 150.00From the date the customer is informed to collect the document from the Bank.

3.20. Correspondent Bank Charge

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Correspondent Bank chargeAs per the advice of charges/ SWIFTAs per the advice of charges/ SWIFT

3.21. Import freight payment

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge - sea freight12%, minimum USD 250.006%, minimum USD 200.00Applicable on the amount to be paid to ESL.
Exchange payableAs per NBEAS Per NBEApplicable on the amount to be paid to ESL.
Service charge – Inland freight in Birr2%, minimum USD 10.00 Applicable on the amount to be paid to ESL.

3.22. Advising

Charge TypeCharge
Advising Free, But USD 80 for advising to other Bank
ExtensionFree, But USD 80 for advising to other Bank
Amendment, Extension and cancellationFree, But USD 80 for advising to other Bank
ConfirmationFree, But USD 80 for advising to other Bank
SWIFT Received and Authentication by GBB to other BanksUSD 80
PostageFree
cancellation Free

3.23. ODBC

Charge TypeCharge
Exchange commissionFree
Service charge on CollectionFree
Service charge on ConsignmentFree
SWIFT ChargeUSD 80.00

3.24. Type A – Issuance of counter guarantee

[Against guarantee issued from Correspondent Bank]

DescriptionCharge Applicable rule
USD up to 500,000.001.5%, minimum USD 150.00 Applicable on the Issuance of Guarantee value per quarter or 90 days.
USD 500,001 to USD 1 million1.25%Applicable on the Issuance of Guarantee value per quarter or 90 days.
Above USD 1 million1%Applicable on the Issuance of Guarantee value per quarter or 90 days.

3.25. Type B- Direct incoming guarantee

[Incoming foreign Bank Guarantee issued by correspondent Bank with GBB Confirmation]

DescriptionCharge Applicable rule
Advising of guaranteeUSD 200.00Per quarter or 90 days.
SWIFT ChargeUSD 80.00Per quarter or 90 days.

3.26. Type C - Outgoing foreign Bank guarantee at the request of local customer

DescriptionCharge amountApplicable rule
Against 100% Deposit in FCY1 % minimum USD 150.00 per 90 daysApplicable on the Guarantee value per quarter or 90 days
Against Credit facility (Local Currency) *5 % minimum USD 5000.00 per 90 daysApplicable on the Guarantee value per quarter or 90 days
SWIFTUSD 80.00

* If the guarantee is claimed, all charges of outgoing transfer [3.30] applies during the settlement.

3.27. Amendment of Guarantee

DescriptionCharge Applicable rule
Increase in amountAs per the above (4.1.3.1 and 4.1.3.3.) on the increased amountApplicable on the Guarantee value per quarter or 90 days.
Extension or Confirmation1%, minimum USD 150.00Applicable on the Guarantee value per quarter or 90 days.
Other terms of guaranteeUSD 200.00Per request

3.28. Incoming Transfer

Charge TypeTo Local currency accountTo foreign currency accountApplicable rule
Service chargeFreeFree
SWIFTFreeFree

3.29. Retransfer of Incoming transfer

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge - (below USD 100.00)FreeFree
Service charge - (from USD 101 - USD 10,000.00)4%, Minimum USD 20.003.5%, minimum USD 20.00Applicable on the re transferred amount.
Service charge - (above USD 10,000.00)4%, Minimum USD 150.003.5%, minimum USD 100.00Applicable on the re transferred amount.
SWIFT Equivalent of USD 80.00USD 80.00

3.30. Outgoing Transfer

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge12%, Minimum equivalent of USD 250.006%, minimum USD 200.00
Exchange payableAs per NBEAS Per NBE
SWIFTEquivalent of USD 80.00USD 80.00
Service charge for NGO and related staffs Per the agreementPer the agreement

3.31. Amendment – Outgoing Transfer

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge1%, Minimum USD 150.001%, minimum USD 100.00
Exchange payableAs per NBEAS Per NBEApplicable on the value of the document.
SWIFTEquivalent of USD 80.00USD 80.00

3.32. Cancellation – Outgoing transfer

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service chargeEquivalent of USD 100.00USD 100.00
SWIFTEquivalent of USD 80.00USD 80.00

3.33. Foreign currency cash note sales

Charge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
Service charge12%6%
Service Charge for staff of GBB1%Free
Service Charge for NGO and related staffsPer agreementPer agreement

3.34. Others IBD related charges

DescriptionCharge TypeFrom Local currency accountFrom foreign currency accountApplicable rule
FCY registrationService chargeEquivalent of USD 10.00USD 10.00
Stop Payment orderService ChargeEquivalent of USD 80.00USD 80.00
Discrepancy HandlingService ChargeEquivalent of USD 100.00USD 75.00
Photocopy Service ChargeBirr 100Equivalent of Birr 100
Letter to external partyService ChargeBirr 500.00Equivalent of Birr 500.00
Balance confirmationService ChargeEquivalent of USD 10.00USD 10.00
Account statement delivery through SWIFTService ChargeFreeFreeIncluded in SWIFT Charge
Interest on advance against billsAs per the prevailing rate from the date of debit our Nostro account till settlement date.As per the prevailing rate from the date of debit our Nostro account till settlement date.As per the prevailing rate from the date of debit our Nostro account till settlement date.

4. Digital Banking Terms and Tariffs

4.1. Card Issuing Fees

S. NoDescriptionFees/ChargesRemark
1.     Card Issuing

1.1. 

Joining/ Issuing FeeETB 100.00

1.2. 

Annual Subscription FeeFree

1.3. 

PIN Replacement FeeETB 50.00

1.4. 

Card replacement Fee (Expired, damaged, or lost/stolen)ETB 100.00

1.5. 

Additional Account LinkFree

4.2. Transaction Fees

S. NoDescriptionFees/ChargesRemark
1.     Card Issuing

1.1. 

Cash WithdrawalETB 1 per100

1.1.1.     

The customer shall payETB 0.50 per 100Set by EthSwitch

1.1.2.     

The bank shall pay on behalf of the customerETB 0.50 per 100Set by EthSwitch

1.2. 

Balance EnquiryETB 0.5 per transaction Set by EthSwitch

5. Other Charges

Particular

Tariff (in Birr)

Remark

Photocopy of documents

5.00/page

Balance confirmation

200.00

Per letter

Extra statement issuance – within a year

5.00

Per page

Duplicate advice – within a year

10.00

Per page

Extra duplicate advice – above one year

30.00

Per page

Photocopy charge

5.00

Per page

Stop payment order

100.00

Per order

Investigation charge – within a year as per

customer request

15.00

Per page but not applicable for court and police order

Investigation charge – above a year

25.00

Per page but not applicable for court and police order